ALWAYS ON THE SAME WAVELENGTH.
MINI TELESERVICES.

How often your MINI needs servicing depends on its condition and the way you drive. The built-in sensors monitor the state of important components like the brake pads. It then evaluates this data and lets you know in good time when things need replacing. If maintenance is required, your MINI sends the vehicle data to your Authorised MINI Service Centre who will contact you to arrange a service appointment. MINI Connected with Teleservices is provided free of charge, if applicable to your vehicle. Whether you have a first-hand or second-hand vehicle, you can activate MINI Teleservices in three easy steps; either in the MINI Connected Smartphone app or in the MINI Connected portal: 1. Set up a customer account. 2. Assign your vehicle to your customer account. 3. Now select your Authorised MINI Service Centre via your vehicle's iDrive Display under the 'MINI Connected' menu, select 'MINI Assistance' and click on 'Your Service Partner' option.

AUTOMATIC TELESERVICE CALL.

Special sensors in your MINI continuously check your vehicle's fluid levels and monitor the wear and tear. If your MINI needs maintenance – and only if – the relevant vehicle data will be sent to your Authorised MINI Service Centre. This data will be analysed by your Service Centre who will contact you soon after to arrange an appointment. Should you have any other service requests, you can also place a manual MINI Teleservice Call. Your Authorised MINI Service Centre will contact you shortly afterwards.

TELESERVICE BREAKDOWN CALL.

If your MINI takes an unexpected break, you can take one too – and call MINI Roadside Assistance right from your car. Just go into the 'MINI Connected' menu and select 'MINI Assistance'. Then select the 'MINI Roadside Assistance' option and all relevant data about that state of your vehicle and your current location will be sent to the MINI Service Mobile team. Our specialists will either solve small problems remotely or swiftly take other appropriate action.

MINI SERVICE CENTRE SELECTION.

The MINI Service Centre who receives the Teleservice Calls from your car can be found at any time in the Service Partner menu or in your MINI Connected customer account. Your MINI Service Centre will then contact you for a service appointment, e.g. when it’s time for maintenance. We recommend that you check right now if your Authorised MINI Service Centre is entered correctly. You can change your saved MINI Service Centre yourself at any time.